Lost ItemsAlthough the postage methods are generally very reliable, items can be delayed or in rare circumstances get lost. Royal Mail does not class an item as lost until 14 working days after it was posted for UK orders, and 30 working days for international orders. This means that in the rare event your item has been lost, you must wait the full time allocated before we are able to take action.
Lost orders are taken seriously by Royal Mail and we always file a claim to the ‘Lost Mail and Fraud’ department for investigation. Please contact us no longer than 60 days after your order was placed if you have not received your order.